When does process stop helping people and start becoming a barrier?
21 May 2026
As the OIA launches a consultation on proposed changes to its Scheme, Independent Adjudicator Helen Megarry talks about "process" in handling student complaints
Proposed changes to OIA Scheme set out as consultation launched
18 May 2026
The OIA has outlined a series of proposed changes to its Scheme in a consultation which launches on 18 May. They include proposals relating to how the Scheme is structured, the point at which someone may be considered a student for the purposes of the Scheme, the time limit for bringing complaints, and changes to reflect the OIA’s intended future role in Wales.
System under strain highlighted as £1.8m compensation to students recommended by OIA
29 Apr 2026
An analysis of case work and sector engagement during 2025 in the Office of the Independent Adjudicator’s Annual Report highlights how the higher education system is under strain.
Maintenance loan eligibility for students studying at weekends
15 Apr 2026
We have set out information for students affected by maintenance loan eligibility issues.
Bringing new student voices to OIA board
12 Mar 2026
A University of Manchester student and a students’ union CEO are the latest additions to the Board at the Office of the Independent Adjudicator.
Share your experience: Join the OIA’s Higher Education Advisory Panel
5 Mar 2026
We are currently recruiting new panel members with experience in the sector to serve on the panel from April 2026 for an initial period of three years.
The OIA is proposing changes to its Scheme rules. What is it, and how can you be involved?
25 Feb 2026
With student complaints at record highs and the higher education landscape changing fast, Independent Adjudicator Helen Megarry explains why the time is right for a comprehensive review of the OIA’s Scheme.
Statement on The College of Osteopaths
25 Feb 2026
It has been announced that The College of Osteopaths have told students that their higher education courses will be closing on 28 February 2026.
As part of the OIA’s new strategy, student complaints scheme announces plans for comprehensive review
24 Feb 2026
A comprehensive review of the student complaints scheme run by the Office of the Independent Adjudicator is set to take place during 2026, the organisation has confirmed. The review is part of its overarching strategy, first published in 2025.
Student complaints to OIA top 4,000 after nine years of increases
11 Feb 2026
Newly-published data shows the number of complaints brought by students to the OIA has risen again, for the ninth consecutive year.