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Behaviour policy
Our policy on behaviour which might affect our staff or our work.Page
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Our people
Find out more about the people who work in our organisation, our senior leadership and current job opportunities with us.Page
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Our teams
Find out more about our teams and how we work together.Page
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Who can complain to us?
Learn more about who can complain to us and what they can complain about.Page
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Settlement
Settlement can be an effective way to resolve a student’s complaint to us.Page
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Our decision
How we approach our Complaint Outcome, recommendations and compliance.Page
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What you can expect from us
What you can expect from us when we are handling your complaint.Page
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Outreach FAQ's
Frequently Asked Questions for our events, workshops and webinars.Page
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The OIA in the ombuds sector
As an ombuds scheme, we are part of a wider community of ombuds organisations both in the UK and internationally.Page
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The OIA in the HE regulatory framework
The OIA is part of the regulatory framework for higher education in the UK.Page