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OIA publishes a casework note and case summaries of complaints relating to placements
We have today published a casework note and some case summaries of complaints relating to placements.News
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Complaints about our service
We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.Page
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Cookies
What cookies we use to aid your experience of using our website.Page
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OIA publishes a casework note and case summaries of complaints from postgraduate students
We have today published a casework note and some case summaries of complaints from postgraduate students.News
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Following up compliance with requests for general information
As well as asking higher education providers for information relevant to individual complaints we are reviewing, we also ask providers to compile and send us more general information.Page
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Consultation on draft updated OIA Scheme Rules
We have today (29 January 2024) published for consultation draft updated Rules of the OIA Scheme.News
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Accessing our Scheme - a quick guide for new student advisers
An introductory resource for new staff joining your advice team as part of their induction programme. It gives a brief overview of who we are and what we do and sets out some key information on how the students they’ll be supporting can access our Scheme.Page
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Information for you as our Point of Contact
Find out more about what we will ask you to do as the Point of Contact at a provider.Page
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Student representative bodies
How student representative bodies can help students with their complaint.Page
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Toolkit for Student Representative Bodies
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.Page