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OIA publishes briefing note on course, campus or provider closure and reflections on complaints arising from the closure of GSM London

We are publishing a briefing note on course, campus or provider closure and some reflections on complaints arising from the closure of GSM London.

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Consultation on draft OIA Rules for Large Group Complaints

We are consulting on draft Rules for Large Group Complaints.

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OIA welcomes Higher Education Commission “Arriving at Thriving” report on disabled students

We welcome the Higher Education Commission’s report following their inquiry into the experiences of disabled students in higher education.

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OIA statement in response to the impact of the coronavirus situation on the new academic year (2020-21)

We hope it will be helpful to draw together here some points from our guidance for providers and students that are particularly pertinent at the moment, and to give an update on what we have seen so far in complaints arising from the coronavirus situation.

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OIA publishes a casework note and case summaries of complaints on service issues, including consumer rights

We have today published a casework note and some case summaries of complaints on service issues, including consumer rights.

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Statement on the Applied Business Academy (“ABA”)

It has been announced that the Applied Business Academy (ABA) have told students that their higher education courses will be closed.

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OIA publishes a casework note and case summaries of complaints related to student transfer

We have today published a casework note and some case summaries on complaints relating to student transfer

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OIA response to announcement regarding implementation of Higher Education (Freedom of Speech) Act 2023

We welcome the clarity provided by the government that the OIA will remain the single ADR route for student complaints, including those about freedom of speech.

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OIA publishes Operating Report 2024 and Operating Plan 2025

We have today published our Operating Report 2024 and our Operating Plan 2025.

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OIA publishes a casework note and case summaries relating to harassment and sexual misconduct

We have today published a casework note and some case summaries of complaints relating to harassment and sexual misconduct.

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