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  • Coronavirus - CS032108

    A student was given a fine by their provider for breaching its code of conduct, and government restrictions on social distancing introduced during the coronavirus pandemic.

  • Coronavirus - CS032107

    An international student was self-isolating in their student accommodation, having returned from their home country. During their self-isolation a friend visited their room.

  • Coronavirus - CS032106

    A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.

  • Coronavirus - CS112001

    A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.

  • Coronavirus - CS112005

    An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.

  • Casework note: Complaints relating to academic misconduct

    The issues and challenges arising in cases of suspected academic misconduct have evolved. In this note we draw out some themes that we have seen in recent casework.

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  • Accommodation

    Learning from our casework for complaints relating to accommodation.

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  • Closure of course, campus or provider

    Learning from our casework for complaints relating to the closure of course, campus or provider.

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  • How corporate structure impacts provider closures

    We have been more giving thought as to how students might be better protected in the scenario of a sudden exit, following on from our Wonkhe article earlier this year.

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  • Closure of GSM London: the OIA’s perspective

    We outline some of the common themes in the complaints we received from the closure of GSM London and we explore further the principles we developed and how we have applied them.

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