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  • Equality, diversity and inclusion

    As an ombuds service equality and fairness are at the heart of what we do. Our values include equality and diversity and we are committed to promoting this through our work and as an employer.

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  • Toolkit for Student Representative Bodies

    This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.

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  • MyOIA Help

    Frequently asked questions for help and guidance for using the MyOIA portal

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  • OIA publishes Annual Report for 2024

    We have today (29 April) published our Annual Report for 2024.

    News

  • Proposed changes to OIA Scheme set out as consultation launched

    The OIA has outlined a series of proposed changes to its Scheme in a consultation which launches on 18 May. They include proposals relating to how the Scheme is structured, the point at which someone may be considered a student for the purposes of the Scheme, the time limit for bringing complaints, and changes to reflect the OIA’s intended future role in Wales.

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  • Highlighting key changes in OIA’s Scheme change consultation

    The OIA’s consultation on changing the Scheme that guides decisions on students’ complaints has just passed the half-way point and the organisation is highlighting two of the key changes as it moves from rules to a principles-based approach.

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  • OIA Scheme Consultation

    We are consulting on the Scheme. Learn more and respond.

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  • Student discussion groups

    We're looking for students who are or were recently studying towards a degree or other higher education award, to take part in an online discussion group.

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  • Ffurflen Gwynion SDA - Cymraeg | PDF

    Ffurflen Gwynion SDA Rhagarweiniad Ein rôl fel Swyddfa'r Dyfarnwr Annibynnol ar gyfer Addysg Uwch (SDA) yw adolygu'n annibynnol gwynion gan fyfyrwyr am eu darparydd addysg uwch sydd heb eu datrys. Cynllun adolygu annibynnol ydym ni, nid cam apelio pellach

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  • OIA Process flow chart

    OIA Process flow chart This flow chart shows the process we usually follow when we review complaints. Some complaints may not go through every stage, for example, if we can’t look at the complaint under our Rules, or if the student and provider can agree

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