Results
Your search for putting things right returned 279 results
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Service issues including consumer rights - CS092407
A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal. -
Complaints about our service
We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.Page
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Service issues including consumer rights
Learning from our casework for complaints relating to service issues including consumer rightsPage
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Coronavirus - CS032106
A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic. -
Putting students first: Managing the impact of higher education provider closure
Collaborative report on provider closure from the OIA and SUMS.Page
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Industrial action - FAQ for Students
Information and FAQs for students who have been affected by industrial action.Page
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Handling complaints arising from significant disruption
Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.Page
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Glossary
This glossary contains brief explanations of a number of terms used regularly by the OIA.Page
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Gwneud Iawn | Daeth i rym yn Chwefror 2019
Gwneud Iawn | Daeth i rym yn Chwefror 2019Resource/Document
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How to complain to us
Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.Page