Results
Your search for putting things right returned 259 results
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Service issues including consumer rights - CS092401
A postgraduate student complained to their provider about the tuition fees they were charged after returning from a leave of absence. They said the fees office had initially told them no further fees were due. They thought that the total fee amount they were being asked to pay for the course was incorrect. -
Service issues including consumer rights - CS092407
A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal. -
Service issues including consumer rights
Learning from our casework for complaints relating to service issues including consumer rightsPage
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How you can help us to review your complaint
There are some things that you (or your representative) can do that will help us to review your complaint effectively.Page
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Confidentiality clauses
Guidance on recommendations and confidentiality clauses.Page
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What happens when a student complains to us?
Learn more about how we deal with complaints, and what happens once the complaint is made.Page
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Settlement
Settlement can be an effective way to resolve a student’s complaint to us.Page
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Our decision
How we approach our Complaint Outcome, recommendations and compliance.Page
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What you can expect from us
What you can expect from us when we are handling your complaint.Page
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When things go wrong
Guidance on supporting disabled students, including removing obstacles to learning, supporting students before and during their studies, and what to do when things go wrong.Page