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  • Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

    Our second briefing note on our approach to complaints arising from the effects of coronavirus.

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  • Glossary

    This glossary contains brief explanations of a number of terms used regularly by the OIA.

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  • Complaints about our service

    We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.

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  • What is a Point of Contact and what do they do?

    Find out more about what an OIA Point of Contact does and how we communicate with you.

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  • Pregnancy, parenthood and childcare - CS072201

    A student on a nursing course made an academic appeal against a fail grade for one module. The appeal was rejected.

  • Academic misconduct - CS022302

    A postgraduate student was suspected of plagiarism and poor academic practice in two essays submitted in the previous academic year.

  • Disciplinary matters (non-academic) - CS102304

    Two groups of students were disciplined after a party at their accommodation caused damage to the property. Two group decisions were made which were based on different sets of evidence.

  • Placement - CS032405

    A nursing student was studying on a programme delivered in partnership between provider A and provider B. Provider B was responsible for organising placement opportunities and provider A was responsible for considering any complaints.

  • Postgraduate students - CS062408

    Due to a staffing restructure, a member of academic staff who was the lead supervisor for a PhD student accepted a redundancy package which took immediate effect. The provider took four months to confirm the student’s new supervisory team. The student made a complaint about how long this had taken and about unclear communications.

  • Fitness to practise - CS101904

    An applicant for a PGCE course disclosed a recent criminal conviction in their written application for a place on the course, five months before the course began. After an interview, the provider made a conditional offer of a place on the course.