Results
Your search for decisions returned 168 results
-
Glossary
This glossary contains brief explanations of a number of terms used regularly by the OIA.Page
-
Your options when your complaint is closed
When our review process comes to an end, what options are available to you.Page
-
What is a Point of Contact and what do they do?
Find out more about what an OIA Point of Contact does and how we communicate with you.Page
-
Alternative Dispute Resolution (ADR)
We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.Page
-
Judicial review
Find out more about judicial review challenges to the OIAPage
-
Our strategy
Learn more about our strategy and read our operating reports and plans.Page
-
Our values
Our values underpin everything we do. They are a key part of our strategy and inform how we approach our work.Page
-
Kindness at the OIA
Kindness is not a new concept within our organisation, and in recent years we have been exploring how kindness and taking a more human approach can help our work.Page
-
Our teams
Find out more about our teams and how we work together.Page
-
Some thoughts on course, campus and provider closure
An article highlighting some of the key issues in complaints we have seen to date when a course, campus, or provider has closed.News