Results
Your search for decisions returned 154 results
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Your options when your complaint is closed
When our review process comes to an end, what options are available to you.Page
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What is a Point of Contact and what do they do?
Find out more about what an OIA Point of Contact does and how we communicate with you.Page
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Alternative Dispute Resolution (ADR)
We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.Page
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Advisory panels
We have two advisory panels, our Higher Education Advisory Panel and our Disability Experts Panel. Both panels enable us to access advice on issues related to our casework.Page
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Judicial review
Find out more about judicial review challenges to the OIAPage
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Our strategy
Learn more about our strategy and read our operating reports and plans.Page
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Our values
Our values underpin everything we do. They are a key part of our strategy and inform how we approach our work.Page
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Kindness at the OIA
Kindness is not a new concept within our organisation, and in recent years we have been exploring how kindness and taking a more human approach can help our work.Page
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Complaints about our service
We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.Page
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Our people
Find out more about the people who work in our organisation, our senior leadership and current job opportunities with us.Page