Additional Rules that apply to Large Group Complaints (Rule 16A)
49Rule 16A allows us to publish additional Rules that apply to Large Group Complaints, and explains what we mean by Large Group Complaint. The additional Rules, which came into effect under Rule 16A on 19 April 2021, enable us to review complaints from large groups more efficiently whilst maintaining fairness. We have published separate Guidance to accompany the additional Rules for Large Group Complaints.