What is multi-factor authentication?Back to - How can we help you?
Once you have confirmed your account details you will be prompted to set up multi-factor authentication. You will need to use an authenticator app to do this. Any authentication app should work and most are free to download. Apps that have been tested with our system include:
When you have downloaded the app you will need to use this to scan the QR code that appears when you sign into the portal. If you are signing in on a mobile, just choose the 'can’t scan' link, which will open up the authenticator app.
Then, when prompted during sign in, open the Authenticator app and enter the 6 digit code that appears into the MyOIA portal. You may have to do this more than once the first time you log into the MyOIA portal.
You won't have to authenticate again when remaining logged in and using the same device. You may be asked to authenticate when you next log in after logging out or are using a different device.
For any questions about this process please get in touch with us.