CASE SUMMARIES

Pregnancy, parenthood and childcare - CS072205

A self-funded student missed the deadline to pay both the first and the second instalment of their tuition fees. The student made a payment each time after receiving a warning that their studies could be terminated.

Pregnancy, parenthood and childcare - CS072207

A student in their final year of study asked for additional consideration of their personal circumstances for two pieces of coursework. The student explained that they had been feeling unwell in the early stages of a pregnancy, and that they also had a child who had been unwell. The student was given more time to complete their work.

Coronavirus - CS052202

A student studying for a professionally accredited qualification failed a module. The student appealed the result. They said that they had not been given printed materials for the module and that they had personal circumstances that had affected their performance in the module.

Disability - CS052207

A student suffered a serious injury in an accident during their studies. Some months later they asked their provider for support for the ongoing impact of their injury on their studies.

Coronavirus - CS072101

A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.

Coronavirus - CS072102

A student was on a one-year taught postgraduate course that normally involved a field trip to a country in Asia. The field trip could not go ahead because of the global pandemic in 2020.

Coronavirus - CS072105

An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.

Coronavirus - CS072106

An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.

Coronavirus - CS032106

A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.