Case summary May 2019 | Partly Justified
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that they had paid for lectures and seminars which were not provided, that their performance in one module had been affected, and that the industrial action had a detrimental impact on their mental health. They requested a partial refund of tuition fees.
Case summary May 2019 | Partly Justified
A student was in the final year of a BSc programme at the time of the industrial action. In March 2018 they raised concerns about the impact of the action on their assessments and the availability of their tutors, and on their mental health. After successfully graduating, the student instructed solicitors. In a Letter before Action the solicitors said the student was dissatisfied with the University’s response to their concerns and that the University had breached its contract with the student.
Case summary April 2019 | Settled
A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.
Case summary April 2019 | Justified
After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.
Case summary March 2018 | Not Justified
Concerns were raised that a student’s behaviour posed a possible risk to himself and others. A Mental Health Adviser met with the student and his family and he was referred for an assessment by the provider’s Occupational Health Doctor.
Case summary March 2018 | Justified
An LLB student had been diagnosed with depression, general anxiety disorder, social anxiety which prevented her from leaving her house.
Case summary March 2018 | Not Justified
A postgraduate student had been diagnosed with anxiety, low mood and sleeping difficulties after he failed assessments during his first year.
Case summary March 2018 | Partly Justified
A medical student complained to us after the provider dismissed her academic appeal. The provider concluded that she needed to repeat Year 4 because she had not satisfied the progression requirements.
Case summary March 2018 | Partly Justified
The student, who had been diagnosed with Bipolar Affective Disorder, was pursuing a Doctorate which involved a practical element of assessment. After a few periods of absence and an extension to her registration period the student was warned that no further sustained absences could be supported.
Public interest case February 2017 | Justified
University of Surrey
A student at the University of Surrey complained to us following her appeal against the process and outcome of disciplinary proceedings.
