Case summary July 2021 | Not Justified
A student and some of their housemates organised a party held in the accommodation they were renting from their higher education provider. The party was attended by several students from other residences.
Case summary May 2022 | Not Justified
A student experiencing complex mental health difficulties interrupted their studies during their first year. The provider backdated the student’s interruption so that they weren’t charged tuition fees.
Case summary April 2023 | Partly Justified
A student was studying for a degree in business with a foreign language. The student was affected by mental health difficulties and during their first year of study they had discussed and agreed with the provider what support would be helpful.
Case summary June 2024 | Partly Justified
A student was registered on a full-time MRes programme. At the end of two years of study, students who met certain academic requirements could be considered for transfer onto a PhD programme.
Case summary October 2023 | Justified
A student, Student A, was unhappy with the actions of Student B in their role as a student union officer. Student A spoke with Student B on two occasions in a week about their dissatisfaction. After these conversations Student B complained to the provider that Student A’s behaviour had been threatening.
Case summary March 2024 | Justified
A postgraduate student enrolled on a two-year programme. The second year of the programme was an optional industrial placement. Toward the end of their first year the student successfully secured a placement and provided details to the programme’s placement team.
Case summary February 2025 | Partly Justified
This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by members of staff at the provider.
Case summary February 2025 | Justified
This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by other students at the provider.
Case summary July 2021 | Partly Justified
A student was renting a house with three other students. The accommodation agreement was with their higher education provider and the provider was renting the house (and others in the area) from private landlords.
Case summary February 2023 | Justified
A student was suspected of academic misconduct in an online examination. The log-in records showed that the student completed the assessment in less than 4 minutes. Some other students who completed the assessment also took a very short time. These students admitted that they had received information about the questions in the assessment from their peers who had chosen to access it at an earlier time within the permitted window. The information had been shared in a WhatsApp group.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
