Case summary November 2020 | Partly Justified
A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.
Case summary September 2020 | Not Justified
Several students in a Halls of Residence got into a dispute about noise. Over the course of an evening, a number of messages were exchanged via a group WhatsApp chat, which included offensive language and explicit sexual content.
Case summary September 2020 | Partly Justified
A student complained that a member of staff had completed the National Student Survey (NSS) on her behalf during a meeting. Other students also expressed concerns and the matter was raised with the Office for Students (OfS).
Case summary October 2019 | Partly Justified
A student nurse was found not fit to practise and their registration on the course of study was terminated. The student had been removed from a student residence in the early hours of the morning for causing a disturbance. Another student in the residence had complained that the student had been harassing them, in person and via social media.
Case summary May 2019 | Not Eligible
A student complained to us, through their solicitor, that 31 lectures/tutorials had been cancelled due to industrial action during the first year of their undergraduate degree. The student requested compensation for lost teaching time.
Case summary May 2019 | Partly Justified
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that they had paid for lectures and seminars which were not provided, that their performance in one module had been affected, and that the industrial action had a detrimental impact on their mental health. They requested a partial refund of tuition fees.
Case summary May 2019 | Settled
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that lectures and tutorial support were withdrawn by the teaching staff over several weeks. They requested a partial refund of tuition fees.
Case summary May 2019 | Not Eligible
A student was on a foundation degree at the time of the industrial action. They complained to us that they had missed lectures and seminars because of the industrial action.
Case summary May 2019 | Partly Justified
A student was in the first year of a three-year English degree at the time of the industrial action. The student complained to the University that they lost three of 24 weeks teaching in three modules. They also said that the University had not given clear information about the industrial action and the steps it had taken to reduce its impact.
Case summary May 2019 | Not Justified
A student was on a one-year foundation course at the time of the industrial action. The student complained to the University that it hadn’t delivered lectures, seminars and academic development sessions which they had paid for, and that some of the missed teaching included core content and study advice.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
