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  • Brit College

    FAQs for students on the closure of higher education courses at Brit College.

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  • Weekend only courses

    Complaints relating to weekend-only courses

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  • When does process stop helping people and start becoming a barrier?

    Independent Adjudicator, Helen Megarry, talks about processes for handling student complaints

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  • Advisory panels

    We have two advisory panels, our Higher Education Advisory Panel and our Disability Experts Panel. Both panels enable us to access advice on issues related to our casework.

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  • Share your student experience: Join the OIA’s Student Insight Panel

    We are introducing a new Student Insight Panel. Our aim is to provide a student perspective on aspects of the OIA’s work where insight into experience, understanding, accessibility, and communication with students will be invaluable as we change and develop our Scheme.

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  • Working for us

    More about what it is like to work at the OIA and our current opportunities.

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  • Changing the OIA’s Scheme: our thinking explained

    As the independent student complaints ombuds serving the higher education sector, the OIA sits in a unique position. We review complaints across England and Wales and we recognise that because of this specific status, having the trust and confidence of students, universities, SCITTs, colleges, and other providers, is vital to how we operate.

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  • Office of the Independent Adjudicator for Higher Education

    The OIA is an independent body set up to review student complaints. Free to students, we deal with individual complaints about higher education providers in England and Wales.

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  • The OIA in the ombuds sector

    As an ombuds scheme, we are part of a wider community of ombuds organisations both in the UK and internationally.

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  • Equality, diversity and inclusion

    As an ombuds service equality and fairness are at the heart of what we do. Our values include equality and diversity and we are committed to promoting this through our work and as an employer.

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