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  • Harassment and sexual misconduct - CS042608

    A student (student A) made an online report about bullying and sexual harassment by another student (student B). Student A and student B were living in the same student flat. At student A’s request, the provider arranged for student A to move to alternative accommodation.

  • Harassment and sexual misconduct - CS042609

    A student (student A) made an online report to the provider describing a sexual assault by another student (student B). Three months later student A saw a caseworker to discuss the report in more detail and confirmed that they wanted the provider to take action to investigate the report.

  • Harassment and sexual misconduct - CS042610

    A student reported receiving a number of hostile messages via social media and directly to their mobile phone, which they felt was bullying and harassment. It was clear from the content of the messages that they were written by someone with knowledge of the interactions between students and staff on a particular module. The messages expressed views supporting the physical harm of certain groups of people and caused the recipient significant distress.

  • Harassment and sexual misconduct - CS042611

    Student A made a report to the provider about the conduct of student B. The two students engaged in sexual activity which both agreed was initially consensual. Student A reported that they had withdrawn consent, but that student B had not stopped the activity.

  • Settlement - CS042612

    A provider withdrew a student because of low attendance. The student appealed the decision to withdraw them, saying that their record of attendance had been affected by a faulty access card. The provider reinstated the student on the condition that, by a certain deadline, they would attend all sessions with all attendance swipes recorded and that the student would meet with the student support team.

  • Brit College

    FAQs for students on the closure of higher education courses at Brit College.

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  • Weekend only courses

    Complaints relating to weekend-only courses

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  • Proposed changes to OIA Scheme set out as consultation launched

    The OIA has outlined a series of proposed changes to its Scheme in a consultation which launches on 18 May. They include proposals relating to how the Scheme is structured, the point at which someone may be considered a student for the purposes of the Scheme, the time limit for bringing complaints, and changes to reflect the OIA’s intended future role in Wales.

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  • When does process stop helping people and start becoming a barrier?

    Independent Adjudicator, Helen Megarry, talks about processes for handling student complaints

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  • Office of the Independent Adjudicator for Higher Education

    The OIA is an independent body set up to review student complaints. Free to students, we deal with individual complaints about higher education providers in England and Wales.

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