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Our teams

Find out more about our teams and how we work together.

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What you can expect from us

What you can expect from us when we are handling your complaint.

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Some thoughts on course, campus and provider closure

An article highlighting some of the key issues in complaints we have seen to date when a course, campus, or provider has closed.

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OIA open letter re Hamon & Others v University College London

We are writing this open letter to the students involved in the Student Group Claim, their legal representatives, Students' Union UCL, and UCL and their legal representatives to provide more information about our role and our likely approach if students bring their complaints to us after they have been considered by UCL.

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OIA announces appointment of new Independent Adjudicator

The OIA is very pleased to announce that our Board has appointed Helen Megarry as the next Independent Adjudicator.

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OIA welcomes UUK guidance on sharing personal data in harassment cases

We welcome this strategic and practical guidance from UUK on sharing personal data in harassment cases.

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OIA publishes a casework note and case summaries of complaints related to student transfer

We have today published a casework note and some case summaries on complaints relating to student transfer

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OIA publishes Annual Report for 2024

We have today (29 April) published our Annual Report for 2024.

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Good Practice Framework: Principles

There are ten key principles that apply to all of the processes covered in the Good Practice Framework.

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Bias and the perception of bias

Guidance on how providers have a duty to act fairly and that decision-making should be unbiased and should be seen to be unbiased.

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