If you think we have information about you which is wrong, please let us know. If you have an ongoing complaint, you can contact the case-handler who is looking at it. Otherwise, contact us at email@example.com.
We can usually correct matters of fact very easily, for example, if you have moved house, or if we have made an error recording information about you.
Some of the information we have may be the opinions of others. For example, we may have information about what a member of staff thought about a student’s assessed work. It is common in complaints that the student and the provider disagree about opinions like this. Sometimes there are disagreements about "facts" too; for example, if the complaint is about whether a provider has calculated a student’s marks wrongly. Our process allows both sides to set out their version of events freely; we don't edit either party’s documents.
Where the two parties to the complaint don't agree about personal information in a document, we won't "correct" what either party has said to us, but our records will show that there is disagreement over whether the information is accurate.