If you don't want us to process your personal information, you should let us know. If you have an ongoing complaint, you can contact the case-handler who is looking at it. Otherwise, contact us at email@example.com.
Even if you have previously said that we can use your personal information, you can change your mind at any time. It is helpful if you can explain what personal information you want us to stop processing. For example, you might tell us that you no longer wish to be included in any research about customer satisfaction; or you might tell us that you no longer wish us to do anything at all with any information about you.
We may still be able to look at your complaint if you ask us to stop processing only a small part of your personal information. But, if you ask us not to consider some personal information which we think is important to your complaint, we may not be able to complete our review.
For example, if a student on a video game design course complains to us that the provider did not give him access to the latest software which had been promised in the prospectus, we won't need to know any information about the student’s criminal convictions. If this information was given to us, the student could ask us to remove it from our records. We can remove that information and still continue to look at the complaint.
But, if a student on a medical course complains to us because the provider has terminated his studies, because he had been dishonest about his criminal convictions, then we would probably need to consider information about the convictions to help us decide if the provider made a reasonable decision. If the student asked us to remove details of the conviction from our records, we could not continue to look at the complaint.