17We may decide that an individual student’s complaint is not suitable for review as part of a Large Group Complaint. For example, a student may explain that the focus of their complaint is different from the rest of the group, or they may have been affected differently. We will explain our decision to the student(s) involved and to the higher education provider.
18We may still be able to review the student’s complaint even if we decide not to include it in the Large Group Complaint, if the complaint is something that we can review under our Rules (see Rules 2, 3, 4, 5, 6, 7 and 8).
19Additional Rule 6 means that if we decide that we can’t review a complaint at all, then the student and the provider will still be able to ask us to reconsider that decision under Rule 10.6.
