11Under the Large Group Complaints process, we will not review a complaint unless the provider has had the opportunity to look at the issues of the complaint first. Sometimes a provider may have considered individual complaints from all the students affected by an issue. Or, the provider may have considered a complaint made on behalf of all the students affected by an issue. But sometimes, a provider might have considered and responded to individual complaints from some but not all of the students who want to be part of a Large Group Complaint to the OIA. If a provider has reached a final position on the issues of the complaint it would not be necessary for the provider to consider an individual complaint about the same issue from other students before they joined the Large Group. This reduces the work involved for students and means that the provider will not have to process individual complaints about the same issues from large numbers of students. We discuss the complaint with the provider before making a decision about which students may join the Large Group.
