CASE SUMMARIES

Accommodation: Repairs and maintenance - PI091607

The University of Manchester

A student complained to us after the University of Manchester dismissed his complaint about the way it had dealt with the impact of essential maintenance works at his accommodation.

Accommodation: Disciplinary issues, proof of breach of regulations - PI091608

University of Bristol

A student at the University of Bristol complained to us about a penalty for smoking and covering a smoke detector. The student was fined, issued a written reprimand and required to attend a fire safety course. Her appeal had been dismissed.

Accommodation: Engagement in disciplinary process - PI091609

St Mary’s University Twickenham

A student at St Mary’s University Twickenham complained to us about the penalty for causing damage to university accommodation, after his appeal was rejected.

Financial Issues: Consistency in applying regulations - PI061601

Bournemouth University

A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.

Financial Issues: Refund of fees - PI061602

De Montfort University

An international postgraduate student at De Montfort University had her Tier 4 visa refused by the Home Office. She appealed that decision and, in the meantime, was permitted to enrol at the University. She was automatically re-enrolled the following year, while her appeal was still pending.

Financial Issues: Access to funds - PI061604

Queen Mary University of London

A student complained to us about a decision taken by Queen Mary University of London on his application to the Financial Assistance Fund, which operates under national Access to Learning Fund (ALF) guidance. The University had upheld his appeal, and recalculated the student’s allocation from the fund, but he remained dissatisfied.

Withdrawal of transitional fee support - PI061605

Open University

A student complained to us after the Open University rejected his appeal against withdrawal of transitional fee support due to lack of academic progress. He contended that he had been misinformed about his eligibility for funding and in particular the requirement to study during each academic year.