Case summary April 2019 | Justified
An undergraduate Student A complained that they had been intimidated and bullied by Student B. The provider carried out a complaint investigation, and then also used its Student Disciplinary Procedure to investigate the matter separately.
Case summary April 2019 | Justified
An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.
Case summary April 2019 | Partly Justified
A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.
Case summary April 2019 | Not Justified
A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.
Case summary April 2019 | Settled
A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.
Case summary April 2019 | Settled
A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.
Case summary April 2019 | Justified
After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.
Case summary February 2019 | Not Justified
The student was on a one-year MA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of fees.
Case summary February 2019 | Not Justified
The student was on a part-time MSc programme at the time of the industrial action. They complained to the University that it had cancelled 50% of the teaching time for one unit.
Case summary February 2019 | Not Justified
The student was on the first year of a BA programme at the time of the industrial action. They complained to the University that they had paid for seminars and lectures that had not been provided.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
