CASE SUMMARIES

Industrial action - CS051911

An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.

Consumer rights issues - CS041905

A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.

Consumer rights issues - CS041906

A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.

Consumer rights issues - CS041906

A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.

Industrial action - CS021905

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

Settlement - CS011801

The student completed a two-year Graduate Diploma in Law (GDL), and registered for a “top-up” year at the same provider to convert her GDL into an LLB degree. She completed the top-up year and was awarded an unclassified degree.

Consumer protection issues: Communication of withdrawal of modules - PI051507

Open University

A student at the Open University complained that he had not been given adequate notice of changes to the postgraduate Social Sciences programme. The withdrawal of an MSc qualification entailed the cancellation of several modules, which meant that beyond a certain date the student would be unable to gain the credits he needed to complete the original qualification he hoped to achieve. Other MSc options remained available to him.

Consumer protection issues: Acting on findings - PI051508

Glyndwr University

A student at Glyndwr University complained about a number of aspects of her experience at the University. The University upheld two aspects of her complaint, relating to accommodation and to pastoral care. It offered financial compensation for accommodation difficulties as a gesture of good will.

Consumer protection issues: Expectations on students - PI051509

Birmingham City University

A student at Birmingham City University complained about the quality, content and delivery of his course. The course materials and core communications were delivered through the University’s Virtual Learning Environment (VLE). The University considered each of the issues he raised. The student’s difficulties appeared to arise from his misunderstanding of the extent to which the course relied on the VLE. He missed the induction programme and several sessions of the course before finally withdrawing.

Consumer protection issues: Liability for fees - PI051510

Aston University

A student at Aston University was withdrawn from his course after failing all but one of the modules. The University gave him the opportunity to submit late extenuating circumstances. His appeal against withdrawal was upheld on the basis that he re-started the course and paid the full fees. The student complained to us, stating that he wished to be held liable for only half the fees.