Case summary March 2024 | Justified
A postgraduate student enrolled on a two-year programme. The second year of the programme was an optional industrial placement. Toward the end of their first year the student successfully secured a placement and provided details to the programme’s placement team.
Case summary July 2022 | Not Justified
A midwifery student was expecting a baby in June 2020, their final year of study. The student made plans to do additional clinical hours early in the year and complete their academic work earlier than usually required.
Case summary May 2022 | Partly Justified
A few months into a new five-year MBBS programme to study medicine at an overseas campus, some students complained about their experience so far. They said the course had fallen short of what the provider had promised in advertising material.
Case summary July 2021 | Partly Justified
A student was renting a house with three other students. The accommodation agreement was with their higher education provider and the provider was renting the house (and others in the area) from private landlords.
Case summary September 2020 | Not Justified
A student complained to their provider that the information on its website was misleading.
Case summary September 2020 | Partly Justified
A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.
Public interest case July 2019 | Justified
University of Portsmouth
A student was a refugee who had been given permission to appeal a Home Office decision about their status under “Human Rights” grounds. The student applied to the provider to join a healthcare course.
Public interest case July 2019 | Partly Justified
The London School of Economics and Political Science
A student was in their final year of a law degree. The student had adjustments in place for the final year exams because of a short-term health condition. In summer 2018 the student sat and passed all the law modules with a 2.1 but failed an accountancy module with a mark below 30.
Public interest case July 2019 | Partly Justified
Wrexham Glyndwr University
A group of eight students complained to the provider about the content of their healthcare-related course, how it was delivered and the support they were given on their programme. The complaints related to the first and second years of their studies.
Case summary May 2019 | Partly Justified
An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.
