CASE SUMMARIES

Consumer rights issues - CS082003

A student complained to their provider that the information on its website was misleading.

Consumer rights issues - CS082008

A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.

Progression regulations - PI071903

The London School of Economics and Political Science

A student was in their final year of a law degree. The student had adjustments in place for the final year exams because of a short-term health condition. In summer 2018 the student sat and passed all the law modules with a 2.1 but failed an accountancy module with a mark below 30.

Course delivery - PI071906

Wrexham Glyndwr University

A group of eight students complained to the provider about the content of their healthcare-related course, how it was delivered and the support they were given on their programme. The complaints related to the first and second years of their studies.

Industrial action - CS051911

An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.

Consumer rights issues - CS041905

A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.

Consumer rights issues - CS041906

A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.

Consumer rights issues - CS041906

A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.

Industrial action - CS021905

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

Settlement - CS011801

The student completed a two-year Graduate Diploma in Law (GDL), and registered for a “top-up” year at the same provider to convert her GDL into an LLB degree. She completed the top-up year and was awarded an unclassified degree.