CASE SUMMARIES

Coronavirus - CS112005

An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.

Coronavirus - CS112009

A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.

Coronavirus - CS112008

A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.

Consumer rights issues - CS082003

A student complained to their provider that the information on its website was misleading.

Consumer rights issues - CS082008

A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.

Student fee status - PI071905

University of Portsmouth

A student was a refugee who had been given permission to appeal a Home Office decision about their status under “Human Rights” grounds. The student applied to the provider to join a healthcare course.

Course delivery - PI071906

Wrexham Glyndwr University

A group of eight students complained to the provider about the content of their healthcare-related course, how it was delivered and the support they were given on their programme. The complaints related to the first and second years of their studies.

Industrial action - CS051902

A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that they had paid for lectures and seminars which were not provided, that their performance in one module had been affected, and that the industrial action had a detrimental impact on their mental health. They requested a partial refund of tuition fees.

Industrial action - CS051910

A student was on a part-time BA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of tuition fees.

Industrial action - CS051903

A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that lectures and tutorial support were withdrawn by the teaching staff over several weeks. They requested a partial refund of tuition fees.