Consumer rights issues - CS082003
Case summary September 2020 | Not Justified
A student complained to their provider that the information on its website was misleading.
Consumer rights issues - CS082008
Case summary September 2020 | Partly Justified
A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.
Student fee status - PI071905
Public interest case July 2019 | Justified
University of Portsmouth
A student was a refugee who had been given permission to appeal a Home Office decision about their status under “Human Rights” grounds. The student applied to the provider to join a healthcare course.
Course delivery - PI071906
Public interest case July 2019 | Partly Justified
Wrexham Glyndwr University
A group of eight students complained to the provider about the content of their healthcare-related course, how it was delivered and the support they were given on their programme. The complaints related to the first and second years of their studies.
Industrial action - CS051902
Case summary May 2019 | Partly Justified
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that they had paid for lectures and seminars which were not provided, that their performance in one module had been affected, and that the industrial action had a detrimental impact on their mental health. They requested a partial refund of tuition fees.
Industrial action - CS051910
Case summary May 2019 | Not Justified
A student was on a part-time BA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of tuition fees.
Industrial action - CS051903
Case summary May 2019 | Settled
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that lectures and tutorial support were withdrawn by the teaching staff over several weeks. They requested a partial refund of tuition fees.
Industrial action - CS051908
Case summary May 2019 | Partly Justified
The student was in the second and final year of their part-time master’s programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies. The student asked for a tuition fee refund and compensation for distress and inconvenience.
Industrial action - CS051909
Case summary May 2019 | Partly Justified
The student was on a one-year master’s programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and about the University’s handling of their complaint.
Industrial action - CS051911
Case summary May 2019 | Partly Justified
An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.