CASE SUMMARIES

Disability: funding reasonable adjustments - PI071904

The Open University

A disabled student enrolled on a distance learning master’s degree, having successfully completed undergraduate studies at the provider. The student found the process of applying for Disabled Students’ Allowances (DSAs) more difficult than in previous years, in part due to the changes in which funding body was administering the process. The provider and the funding body had to resolve a concern about how to deal with non-conventional academic years.

Non-academic disciplinary - PI071907

York College

An undergraduate student was suspended and invited to a disciplinary meeting after a member of staff at their provider raised concerns about their behaviour. At the meeting the student said they had mental health difficulties.

Consumer rights issues - CS041906

A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.

Settlement - CS011810

The student was pursuing a Diploma in Law. She stepped off the course for a year because she was pregnant. She was unable to return to her studies after having the baby because of a change in her finances and difficulties with caring responsibilities.

Accommodation: Remedy - PI091606

University of Winchester

The University of Winchester was unable to provide local accommodation to a student at the start of his course.

Financial Issues: Access to funds - PI061604

Queen Mary University of London

A student complained to us about a decision taken by Queen Mary University of London on his application to the Financial Assistance Fund, which operates under national Access to Learning Fund (ALF) guidance. The University had upheld his appeal, and recalculated the student’s allocation from the fund, but he remained dissatisfied.

Financial Issues: Consistency in applying regulations - PI061601

Bournemouth University

A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.

Financial Issues: Refund of fees - PI061602

De Montfort University

An international postgraduate student at De Montfort University had her Tier 4 visa refused by the Home Office. She appealed that decision and, in the meantime, was permitted to enrol at the University. She was automatically re-enrolled the following year, while her appeal was still pending.