Pregnancy, parenthood and childcare - CS072204
Case summary July 2022 | Settled
A student began a full-time course in September 2020, but withdrew from the course in mid-October. They were charged 25% of the year’s tuition fee.
Pregnancy, parenthood and childcare - CS072205
Case summary July 2022 | Not Justified
A self-funded student missed the deadline to pay both the first and the second instalment of their tuition fees. The student made a payment each time after receiving a warning that their studies could be terminated.
Coronavirus - CS052201
Case summary May 2022 | Settled
A group of students was on a two-year healthcare-related postgraduate research course. The students complained to the provider about a number of issues including problems with laboratory work and feedback, frequent timetable changes, and the move from lab-based projects to desk-based projects during a nationwide lockdown in the Covid-19 pandemic.
Coronavirus - CS052202
Case summary May 2022 | Not Justified
A student studying for a professionally accredited qualification failed a module. The student appealed the result. They said that they had not been given printed materials for the module and that they had personal circumstances that had affected their performance in the module.
Industrial action - CS052204
Case summary May 2022 | Partly Justified
A student complained about the impact of industrial action on their studies. The provider rejected the complaint and said that it had taken steps to make sure that students could complete their assessments and it had delivered alternative sessions for those sessions that were missed.
Coronavirus: Group complaints - CS052205
Case summary May 2022 | Justified
A group of students were on a one-year MA in a practical arts-based subject. The course was new for the provider, and the group was in the first cohort, starting in 2018/2019.
Coronavirus - CS072101
Case summary July 2021 | Partly Justified
A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.
Coronavirus - CS072102
Case summary July 2021 | Not Justified
A student was on a one-year taught postgraduate course that normally involved a field trip to a country in Asia. The field trip could not go ahead because of the global pandemic in 2020.
Coronavirus - CS072105
Case summary July 2021 | Not Justified
An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.
Coronavirus - CS072106
Case summary July 2021 | Settled
An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.