Case summary November 2020 | Not Justified
A student failed a resit exam at their final attempt. They made an academic appeal to the provider after the deadline for appeals, on the ground that they had new evidence which for good reason they had not submitted earlier.
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
Case summary November 2020 | Partly Justified
A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.
Case summary November 2020 | Partly Justified
A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.
Case summary September 2020 | Not Justified
Several students in a Halls of Residence got into a dispute about noise. Over the course of an evening, a number of messages were exchanged via a group WhatsApp chat, which included offensive language and explicit sexual content.
Case summary September 2020 | Not Justified
A student complained to their provider that the information on its website was misleading.
Case summary September 2020 | Justified
A student complained to us that their provider would not consider their academic appeal, or a complaint from them.
Case summary September 2020 | Not Justified
A student needed an ergonomic chair. The provider agreed to pay for a chair for use on campus; DSA funding covered the cost of a chair for the student to use at home. Following an assessment with a chair specialist, the chair was supplied to the campus.
Case summary October 2019 | Justified
A fitness to practise panel reached a decision that a student was not fit for practice and should not be allowed to continue on the course. The letter to the student told the student they could appeal, and directed them to the academic appeal regulations. The student appealed and the provider rejected the appeal. The student complained to us.
Case summary October 2019 | Not Justified
A final-year medical student shared with the provider that they were seeing a psychotherapist for help with complex mental health issues. The provider was made aware of concerns about the student’s fitness for practise, related to a breach of patient boundaries, and drug use. The student interrupted their studies. After a year, the student presented evidence that their mental health had improved and asked to be able to sit their final exams.
