CASE SUMMARIES

Industrial action - CS051909

The student was on a one-year master’s programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and about the University’s handling of their complaint.

Industrial action - CS051908

The student was in the second and final year of their part-time master’s programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies. The student asked for a tuition fee refund and compensation for distress and inconvenience.

Settlement - CS011801

The student completed a two-year Graduate Diploma in Law (GDL), and registered for a “top-up” year at the same provider to convert her GDL into an LLB degree. She completed the top-up year and was awarded an unclassified degree.

Settlement - CS011802

The student was studying for a BSc in Economics. Her father had suffered severe ill-health throughout all three years of her degree, which affected her academic performance.

Settlement - CS011803

The student withdrew from his course nine weeks after enrolling and lodged a complaint.

Settlement - CS011804

The student was studying a Foundation Degree. He applied for a discretionary third attempt at an assessment on the grounds of extenuating circumstances.

Settlement - CS011805

Student A was studying a BA. Following a party held in the Student A’s university-owned shared flat, another resident (Student B) submitted a complaint about noise.

Settlement - CS011806

A postgraduate student complained to the provider that there were significant procedural failings in the assessment of her thesis and in the management of her viva.

Settlement - CS011807

The student was studying for a BSc. She complained that her fee status had been incorrectly calculated and she had been overcharged by £5,635.

Settlement - CS011808

The student was studying for an HND in Hospitality Management. The student did not pass three pieces of assessed coursework, and did not resubmit them by the required deadline.