Case summaries

Bullying, harassment and sexual misconduct - CS042509

Case summary April 2025 | Partly Justified

A student on a professional healthcare course complained about the behaviour of other students on the same course in connection with a piece of group work. They said that they had received inappropriate messages from one member of the group, had been excluded from meetings about group work, locked out of critical documents and there had been disagreements about how to approach the work. The student initially asked for an apology from the rest of the group but didn’t want the matter to be formally recorded on the other students’ records. But the student then said that this was because they were worried about reprisals. On reflection, the student felt that the behaviour was a form of harassment connected to their disability, and that the other student’s behaviour ought to be considered under the provider’s fitness to practice regulations.

Bullying, harassment and sexual misconduct - CS042510

Case summary April 2025 | Not Justified

A student beginning a healthcare course at an overseas campus was required to undertake an occupational health assessment. Shortly after the assessment, the student reported to the provider that they had been sexually assaulted by a medical professional employed by the occupational health firm. Around four months later, the student withdrew from the course and made a complaint about the way the provider responded to their disclosure.

Harassment and sexual misconduct - CS022503

Case summary February 2025 | Partly Justified

This case summary describes a student’s complaint about how their provider responded to their disclosure that they had been sexually assaulted by another student.

Harassment and sexual misconduct - CS022510

Case summary February 2025 | Partly Justified

This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by members of staff at the provider.

Harassment and sexual misconduct - CS022509

Case summary February 2025 | Justified

Harassment and sexual misconduct - CS022507

Case summary February 2025 | Not Justified

This case summary describes a reported student’s complaint about their provider’s decision to suspend them as a precautionary measure while it considered whether the student had committed sexual misconduct under its disciplinary procedures. It contains a brief description of the sexual misconduct reported by other students at the provider.

Service issues including consumer rights - CS092405

Case summary October 2024 | Not Justified

A student was awarded their degree in February 2021. In December 2023 they complained to their provider about the impact of periods of industrial action and the coronavirus pandemic on their studies.

Service issues including consumer rights - CS092404

Case summary October 2024 | Justified

A first-year undergraduate student was withdrawn from their course because they didn’t pass their resit attempt at a core module. They submitted an academic appeal and explained that their performance had been negatively impacted by issues related to module delivery and a lack of support from their academic personal tutor.

Service issues including consumer rights - CS092407

Case summary October 2024 | Partly Justified

A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal.

Service issues including consumer rights - CS092406

Case summary October 2024 | Not Justified

A postgraduate student complained to their provider that they hadn’t had been able to complete an industrial placement as part of their course because the process for applying for placements had been unclear.

We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.

Publication of case summaries and public interest cases

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