Case summary October 2023 | Not Justified
A student was disciplined after the fire alarm in their room was disabled by their partner. The provider decided that this was a breach of the Accommodation Terms and Conditions. The student was fined £500 and their accommodation contract was terminated, with a ban on re-applying in the future. The student appealed this sanction as they considered it was too harsh. The provider rejected the appeal.
Case summary April 2023 | Partly Justified
A student was studying for a degree in business with a foreign language. The student was affected by mental health difficulties and during their first year of study they had discussed and agreed with the provider what support would be helpful.
Case summary April 2023 | Partly Justified
A disabled student and their provider agreed a support plan during their second year of studies. In the final year of the course, the student sought help managing deadlines because their mental health was declining.
Case summary April 2023 | Not Justified
A student was completing a year studying at a university in another country as part of their undergraduate degree. Towards the end of this year the student was told that the modules they had chosen could not count towards their qualification.
Case summary April 2023 | Partly Justified
A student on a healthcare-related course had a mental health condition. The student was supported by the provider and completed the academic modules and a placement successfully.
Case summary April 2023 | Settled
A small group of students enrolled on a postgraduate taught programme. The programme had been advertised as accredited by a professional organisation and the students had chosen the course because of this.
Case summary April 2023 | Justified
A group of students was studying a distance learning course. The students complained that the course didn’t live up to their expectations, based on the prospectus and other marketing materials.
Case summary April 2023 | Not Justified
A student complained to their provider about delays in giving them their timetable, changes to the scheduling of their classes, poor communication, and other administrative errors.
Case summary April 2023 | Settled
A student enrolled on a part-time postgraduate taught programme, intending to complete it whilst working full time. They were told before enrolling that they would need to commit to around 10 hours a week of teaching and personal study time.
Case summary April 2023 | Settled
A former student complained to the provider about the behaviour of a member of academic staff several years earlier. The student said the staff member had coerced them into a sexual relationship, which continued after they had graduated.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
