CASE SUMMARIES

Industrial action - CS051909

The student was on a one-year master’s programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and about the University’s handling of their complaint.

Industrial action - CS051910

A student was on a part-time BA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of tuition fees.

Industrial action - CS051911

An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.

Industrial action - CS051912

A student was in the first year of a four-year undergraduate programme at the time of the industrial action. They complained to the University that the steps it had taken to minimise the impact of the action did not take account of their needs as a student with dyslexia. The student said that, as a result, they were at a particular disadvantage and had failed one module exam. The student asked for an uncapped resit of the exam.

Industrial action - CS051913

A student was in the final year of a BSc programme at the time of the industrial action. In March 2018 they raised concerns about the impact of the action on their assessments and the availability of their tutors, and on their mental health. After successfully graduating, the student instructed solicitors. In a Letter before Action the solicitors said the student was dissatisfied with the University’s response to their concerns and that the University had breached its contract with the student.

Disciplinary procedures (academic) - CS041901

A student was studying at a college for a degree awarded by a university. In their final year the student was accused of hiring or arranging for another person to sit one of their exams.

Disciplinary procedures (academic) - CS041902

An international student on a taught postgraduate course admitted to using unauthorised notes in an exam. In mitigation, they said they had been diagnosed with anxiety and depression by a UK doctor and provided evidence from a practitioner in traditional medicine.

Disciplinary procedures (non-academic) - CS041903

An undergraduate Student A complained that they had been intimidated and bullied by Student B. The provider carried out a complaint investigation, and then also used its Student Disciplinary Procedure to investigate the matter separately.

Disciplinary procedures (non-academic) - CS041904

An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.

Consumer rights issues - CS041905

A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.