International student - CS052407
Case summary May 2024 | Justified
An international student studying in the UK on a Student Visa received a letter from the provider telling them that their studies had been terminated because their attendance was 0%.
Disabled student - CS052408
Case summary May 2024 | Settled
A student affected by generalised anxiety disorder was part of a cohort affected by industrial action.
Disabled student - CS052409
Case summary May 2024 | Justified
A student with an autistic spectrum condition and a physical disability was studying a course in the performing arts at one provider (provider A) leading to the award of another provider (provider B).
Placement - CS032401
Case summary March 2024 | Justified
A postgraduate student enrolled on a two-year programme. The second year of the programme was an optional industrial placement. Toward the end of their first year the student successfully secured a placement and provided details to the programme’s placement team.
Placement - CS032402
Case summary March 2024 | Not Justified
An international student applied for a four-year programme advertised on the provider’s website. The advertised programme included a placement year.
Placement - CS032403
Case summary March 2024 | Partly Justified
A nursing student complained to their provider about reasonable adjustments for their disability and delays to their graduation and subsequent registration with the Nursing and Midwifery Council (NMC). The provider did not uphold the student’s complaint.
Placement - CS032404
Case summary March 2024 | Partly Justified
A teaching student’s placement school raised concerns about their professional suitability and the student was immediately withdrawn from the placement. The provider then began Fitness to Practise (FtP) proceedings against the student and their studies were terminated the following term.
Placement - CS032405
Case summary March 2024 | Not Justified
A nursing student was studying on a programme delivered in partnership between provider A and provider B. Provider B was responsible for organising placement opportunities and provider A was responsible for considering any complaints.
Placement - CS032406
Case summary March 2024 | Not Justified
An undergraduate teaching student’s placement was due to be completed in two parts. Between the two placement periods the student’s mentor had asked to temporarily pause supporting the student with lesson planning because of their own personal circumstances.
Placement - CS032407
Case summary March 2024 | Not Justified
An operating department practice student had been given a second attempt at a placement because not all of their first-year practice competencies had been signed off. The student was later withdrawn from the programme because they did not pass their second attempt.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.