CASE SUMMARIES

Fitness to Practise: Delays in process - PI091502

University of Northampton

A student at the University of Northampton complained after the University decided she was unfit to practise following disclosure of criminal charges against her.

Placements: Insufficient provision - PI091509

Nottingham Trent University

A student at Nottingham Trent University complained to us after the University rejected her complaints that she had been able to complete her professional qualification in one year as her placement did not include enough practice hours.

Supervision arrangements - PI091513

University of York

A postgraduate student at the University of York complained to us about the way the University had responded to complaints about her supervision.

Consumer protection issues: Acting on findings - PI051508

Glyndwr University

A student at Glyndwr University complained about a number of aspects of her experience at the University. The University upheld two aspects of her complaint, relating to accommodation and to pastoral care. It offered financial compensation for accommodation difficulties as a gesture of good will.

Consumer protection issues: Partnership agreement - PI051513

University of Wales (federal)

We received a complaint from a student who was attending a College to study for a degree awarded by the University of Wales. Under the terms of the agreement between the University and the College, the University was responsible for the academic standards of the course, and for considering complaints about the course.

International Students: Visa sponsorship - PI011502

Sheffield Hallam University

An administrative error at the University led to the student’s application for an extension to his student visa being declined by the UK Border Agency.

Procedural issues: Prima facie review - PI011511

King’s College London

A student at King’s College London brought a complex complaint after being investigated for suspected manipulation of research data. We found that the panel that had first investigated the allegations had gone beyond its remit.