CASE SUMMARIES

Procedural issues: Importance of following procedures - PI011515

University of Wolverhampton

A student on a course validated by the University complained to us about the way the University had handled her complaint about a number of issues including the marking process and the communication of results to students.

Disability and ill-health: Responsibility on universities to document how they have supported students with disabilities - PI091409

University College London

In considering issues related to discrimination we do not act as a court. We don't investigate or make legal findings in the same manner as a court. However, we do refer to the law and guidance on discrimination to form an opinion as to good practice and to decide whether the University has acted fairly.