Coronavirus - CS032108
Case summary March 2021 | Settled
A student was given a fine by their provider for breaching its code of conduct, and government restrictions on social distancing introduced during the coronavirus pandemic.
Coronavirus - CS032109
Case summary March 2021 | Settled
An international student was on a one-year Masters course with a significant practical element. In March 2020 the provider moved to online learning because of the nationwide lockdown during the coronavirus pandemic.
Coronavirus - CS112001
Case summary November 2020 | Not Eligible
A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.
Coronavirus - CS112002
Case summary November 2020 | Not Eligible
A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.
Coronavirus - CS112003
Case summary November 2020 | Not Eligible
A student was studying an evening course at a further education college and complained to us about disruption caused by their college closing during the coronavirus lockdown.
Coronavirus - CS112004
Case summary November 2020 | Settled
A student made an academic appeal to the provider on the basis of mitigating circumstances relating to their mental health. The student had been unable to access support services and practical elements of their course had been disrupted because of the coronavirus lockdown.
Coronavirus - CS112005
Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Coronavirus - CS112006
Case summary November 2020 | Not Justified
A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.
Coronavirus - CS112007
Case summary November 2020 | Not Justified
A student failed a resit exam at their final attempt. They made an academic appeal to the provider after the deadline for appeals, on the ground that they had new evidence which for good reason they had not submitted earlier.
Coronavirus - CS112008
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.