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Latest news and updates
- OIA publishes a casework note and case summaries of complaints relating to student transfer
- OIA publishes a casework note and case summaries relating to harassment and sexual misconduct
- Applications invited for membership of Disability Experts Panel
- OIA publishes a casework note and case summaries about artificial intelligence (AI) and academic misconduct
- OIA and SUMS Consulting (SUMS) publish - Putting students first: Managing the impact of higher education provider closure
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Case summaries
- Service issues including consumer rights - CS092410
- Service issues including consumer rights - CS092409
- Service issues including consumer rights - CS092408
- Service issues including consumer rights - CS092407
- Service issues including consumer rights - CS092406
- Service issues including consumer rights - CS092405
- Service issues including consumer rights - CS092404
- Service issues including consumer rights - CS092403
- Service issues including consumer rights - CS092402
- Service issues including consumer rights - CS092401
- Student transfer - CS122401
- Student transfer - CS122402
- Student transfer - CS122403
- Student transfer - CS122404
- Student transfer - CS122405
- Student transfer - CS122406
- Student transfer - CS122407
- Student transfer - CS122408
- Student transfer - CS122409
- Student transfer - CS122410
- Harassment and sexual misconduct - CS022501
- Harassment and sexual misconduct - CS022502
- Harassment and sexual misconduct - CS022503
- Harassment and sexual misconduct - CS022504
- Harassment and sexual misconduct - CS022505
- Harassment and sexual misconduct - CS022506
- Harassment and sexual misconduct - CS022507
- Harassment and sexual misconduct - CS022508
- Harassment and sexual misconduct - CS022509
- Harassment and sexual misconduct - CS022510
- Academic Appeal - CS042501
- Academic Appeal - CS042502
- Academic Appeal - CS042503
- Disabled students - CS042504
- Disabled students - CS042505
- Disabled students - CS042506
- Disabled students - CS042507
- Disabled students - CS042508
- Bullying, harassment and sexual misconduct - CS042509
- Bullying, harassment and sexual misconduct - CS042510
- AI and academic misconduct - CS072501
- AI and academic misconduct - CS072502
- AI and academic misconduct - CS072503
- AI and academic misconduct - CS072504
- AI and academic misconduct - CS072505
- AI and academic misconduct - CS072506
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Learning from our casework
- Academic misconduct
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Closure of course, campus or provider
- How corporate structure impacts provider closures
- Closure of GSM London: the OIA’s perspective
- Briefing note on course, campus or provider closure
- Course, campus or provider closure - FAQ's for students
- Applied Business Academy (ABA)
- Brit College
- Putting students first: Managing the impact of higher education provider closure
- Cost of living
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- Harassment and sexual misconduct
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Industrial action and other significant disruption
- Supporting students with complaints arising from industrial action
- Industrial action - FAQ for students
- Briefing note: Complaints arising from strike action
- Handling complaints arising from significant disruption
- Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020
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